Please refer to the Frequently Asked Questions section below for further information.

FAQ's

• How do I register to attend the conference?
• How will my registration be confirmed?
• How much does the conference cost?
• How do I book a room at the hotel?
• Can I pass the conference details to other colleagues who may be interested in attending?
• Can I transfer my registration to a colleague?
• Is there a limit on the number of delegates per institution?
• Once I have registered, can I change my accommodation reservation?
• How do I cancel?
• Can I bring my spouse/partner?
• Am I able to stay at the Millennium Gloucester Hotel for dates outside of the conference?
• How do I book a 1-1 Meeting at the Conference with Misys?
• What is the Dress Code for the event?
• Where is the nearest airport?
• How do I get to the hotel?
• Where can I find out more information about London?

How do I register to attend the conference?

Registration for the Customer Conference is now closed. Please contact us at London09@misys.com should  you require assistance.

• Back to Top

How will my registration be confirmed?

Once you have submitted the on-line Registration form you will be sent a confirmation email.

• Back to Top

How much does the conference cost?

Conference Fee:

The Conference costs £200 to attend. We are mindful to keep costs as low as possible this year, therefore we are pleased to offer an Early Bird Fee of £150 if you registered by 15th July 2009. 

The Conference fee includes all scheduled meals on the agenda, conference sessions and materials. This is exclusive of hotel accommodation which will be charged to your account on departure.

Delegates are required to pay for their own flights, transfers, accommodation and incidental expenses. All delegates will be responsible for making their own way to and from London as well as transfers to and from the hotel.

Accommodation:

Upon online registration you will be asked to state the number of nights you require accommodation. We will then book these rooms on your behalf. As a result you will be required to supply your Credit Card number when completing the registration form on the secure online registration site to guarantee your booking.

For the Conference nights of Wednesday 2nd and Thursday 3rd September we have organised a special Misys discounted rate at the Millennium Gloucester Hotel for:

• Standard Superior room of £140 per single occupancy per night including breakfast
• Standard Superior room of £150 per double occupancy per night including breakfast.

For any additional nights outside of the conference we have organised for the discounted rate to be available for 3 days before and after the official conference dates, subject to room availability.

(Please note that you may be charged a foreign exchange transaction fee by your credit card issuer on any payments made via your credit card)

• Back to Top

How do I book a room at the hotel?

Misys will reserve a room at the Millennium Gloucester Hotel on your behalf.  Please complete the online registration form:-

• Upon online registration you will be asked to state the number of nights you require accommodation. Please indicate your room preferences and complete the relevant boxes in the online Registration form, giving details of the dates that you would like to stay.
• You will be required to supply your Credit Card number when completing the registration form on the secure online registration site, to guarantee your booking. It will not be charged at this time.
• We will then book these rooms on your behalf and send a booking confirmation to you.

Please Note - we only have a certain amount of rooms available at the Millennium Gloucester Hotel. These will be allocated on a “first come, first served” basis so we suggest registering as soon as possible when registration opens.

For the Conference nights of Wednesday 2nd and Thursday 3rd September we have organised a special Misys discounted rate at the Millennium Gloucester Hotel for:-

• Standard Superior room of £140 per single occupancy per night including breakfast
• Standard Superior room of £150 per double occupancy per night including breakfast

For any additional nights outside of the conference we have organised for the discounted rate to be available for 3 days before and after the official conference dates, subject to room availability.

(Please note that you may be charged a foreign exchange transaction fee by your credit card issuer on any payments made via your credit card)

• Back to Top

Can I pass the conference details to other colleagues who may be interested in attending?

Yes, if you think there are other people within your organisation who may be interested in attending the Customer Conference, please send the link for the website to them.

• Back to Top

Can I transfer my registration to a colleague?

Yes, you can change your registration details online at any time up to Wednesday 26th August (1 week prior to the event) after which any amendments will need to be made by emailing us.  When you receive your confirmation email you will be given a registration number so you can access your booking online at any time of the day. You can make any necessary changes on that site or by contacting london09@misys.com.

• Back to Top

Is there a limit on the number of delegates per institution?

Each institution is limited to a maximum of 4 delegates.

• Back to Top

Once I have registered, can I change my accommodation reservation?

Yes, you can change your reservation at any time. You can do this through RegOnline (when you have received your confirmation details). Please note that if you require extra room nights, this will depend on availability at the hotel. Please see ‘How do I cancel?’ for details of our cancellation policy.

• Back to Top

How do I cancel?

If you need to cancel your registration you can do this through your online registration form. 

Cancellation/Refund Policy:

Cancellations before Wednesday 26th August 2009 will result in a full 100% refund of the Conference Fee.

For cancellation made on or after Wednesday 26th August 2009 – you will be subject to full payment of the Conference Fee £200 plus your accommodation will be charged to your credit card.

Conference Fee refund timeline:
Your Conference Fee refund will be processed by Misys once we are notified of the change. We are advised that in most cases*, a minimum of 3 business days are required before the refund is to be credited to your account.
*This timeframe can vary depending on your personal credit card account agreements and policies.

Hotel accommodation:
The credit card you supplied when registering for the conference will be used to hold your room and will be the card processed for payment upon checking-out unless specified otherwise upon check-in.

In line with the Millennium Gloucester Hotel policy, your card will be charged for the nights you have booked for if you cancel on or after Wednesday 26th August 2009. If you cancel less than 30 days prior to the start of the conference, there may be a cancellation fee payable to the hotel for your accommodation, if they cannot resell your room. Please ensure you give us as much notice as possible in order to give us the best chance of re-allocating your accommodation booking.

• Back to Top

Can I bring my spouse/partner?

Yes, if you wish you may bring your spouse/partner, although they should not attend any of the conference sessions or the social events.

• Back to Top

Am I able to stay at the Millennium Gloucester Hotel for dates outside of the conference?

Yes, please allocate which additional dates you require on your registration page and we will attempt to book them on your behalf. However, this is subject to availability and there is a chance the hotel may be fully booked for the dates you request. Please refer to ‘How much does the conference cost?’ section for details on hotel rates.

• Back to Top

How do I book a 1-1 Meeting at the Conference with Misys?

You will be able to place a request for a 1-1 meeting at the Conference during on-line registration. Click on the Registration tab from the main menu and there will be a link to a secure registration site (RegOnline). Please complete the relevant boxes in the online Registration form, giving details of the reason/topic for the meeting and who you would like to meet with. You will recieve a confirmation email from the Conference Event Team regarding your meeting. 

• Back to Top

What is the Dress Code for the event?

Dress Code is business casual for the whole event, including evening events.

• Back to Top

Where is the nearest airport?

There are a number of airports servicing London, namely Heathrow Airport, Gatwick Airport, City Airport, Luton Airport and Stansted Airport.

• Back to Top

How do I get to the hotel?

Getting There

All delegates are responsible for making their own way to and from London as well as transfers to and from the hotel.

Location Map: Click here to download pdf

Directions: Click here

By Taxi

• Taxi from Heathrow Airport to the hotel is approximately £50 and Gatwick Airport to the hotel is approximately £75.
• From the hotel to Heathrow Airport a Chauffer driven car costs £50 and from the hotel to Gatwick Airport it costs £85. These can be arranged through concierge.

By Underground
The Millennium Gloucester Hotel & Conference Centre is less than a minutes walk from Gloucester Road underground station. The Underground Station connects 3 major lines including Piccadilly, Circle and District providing great transport links to the rest of London.

• From London St Pancras (Eurostar Terminal) take the tube to Gloucester Road Underground Station using the Circle Line via Paddington and High Street Kensington.
• From London Victoria take the tube to Gloucester Road Underground Station using the Circle or District Lines.
• From London Paddington station take the tube to Gloucester Road Underground Station using the Circle Line.
• From Heathrow Airport take the Piccadilly Line directly to Gloucester Road Underground Station (takes approx 45 minutes).

By Train

• By Eurostar from key cities such as Brussels and Paris directly into London St Pancras Station. The Millennium Gloucester Hotel is then a taxi or tube journey away.
• From Gatwick Airport take the Gatwick Express Train to London Victoria (approx 30 minutes). The Millennium Gloucester Hotel & Conference Centre is a short taxi or tube journey away.
• From Heathrow Airport take the Heathrow Express to Paddington Station (approx 30 minutes). The Millennium Gloucester Hotel & Conference Centre is a short taxi or tube journey away.

By Car

• From London Heathrow Airport (40 minutes) and from London Gatwick Airport (60 minutes).
• From the M4, take the A4 to Cromwell Road. Pass the Cromwell Hospital on the left hand side and take the next right (filter lights) onto Knaresborough Place. Follow the road into Courtfield Gardens. Take right at second mini roundabout into Ashburn Place. Take left at next mini roundabout into Harrington Gardens. Hotel forecourt entrance 50 metres on the left.

Parking is available at the hotel car park (chargeable).

• Back to Top

Where can I find out more information about London?

For more information about visiting London go to www.visitlondon.com

• Back to Top