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New York Customer Conference

Information

FAQ's

How do I register to attend the conference?

Registration for the Customer Conference is now open.

Click on the Registration tab from the main menu and there will be a link to a secure registration site (RegOnline) - you can register for the conference, pay your conference fee and select the additional sessions you wish to attend. Register by 19th August to benefit from our Early Bird Fee!

You will be required to supply your credit card details to pay your conference fee. Once you have submitted the on-line form, you will be sent an e-mail from RegOnline to confirm your registration.

Hotel accommodation is done directly through the Misys / Westin accommodation website. CLICK HERE

How will my registration be confirmed?

Once you have submitted the on-line Registration form you will be sent a confirmation email.

How much does the conference cost?

Conference Fee

The Conference costs $400 to attend. We are mindful to keep costs as low as possible this year, therefore we are pleased to offer an Early Bird Fee of $325 if you register by 19th August 2009.  

The conference fee includes all scheduled meals, conference sessions and materials. This is exclusive of hotel accommodation which will be charged to your account on departure.

Delegates are required to pay for their own flights and accommodation. All delegates will be responsible for making their own way to and from New York as well as transfers to and from the hotel.

Hotel Accommodation

Throughout the conference we have organized a special Misys discounted rate at the Westin New York for a Westin Traditional room of $319.00 per single occupancy per night excluding tax and breakfast.

Please Note - we only have a very limited amount of rooms available at the The Westin. These will be allocated on a “first come, first served” basis so we suggest booking as soon as possible.

How do I book a room at the hotel?

Please CLICK HERE to book a room at the Westin New York at Times Square Hotel directly on the Misys / Westin hotel accommodation website. We have secured a special rate of $319.00.

Note - we only have a very limited amount of rooms available at the Westin New York at Times Square Hotel. These will be allocated on a “first come, first served” basis so we suggest registering as soon as possible when registration opens.

Can I pass the conference details to other colleagues who may be interested in attending?

Yes, if you think there are other people within your organization who may be interested in attending the Customer Conference, please send the link for the web site to them.

Can I transfer my registration to a colleague?

Yes, you can change your registration details at any time. When you receive your confirmation email you will be given a registration number so you can access your booking online at any time of the day. You can make any necessary changes on that site or by contacting newyork09@misys.com

Once I have registered, can I change my accommodation reservation?

Yes, you can change your reservation at any time. You can do this by calling the Westin New York at Times Square. Please note that if you require extra room nights, this will depend on availability at the hotel. 

Please see ‘How do I cancel?’ for details of our cancellation policy.

How do I cancel?

Cancellation/Refund Policy:
Delegate fee:
Cancellations before Wednesday, 7 October 2009 will result in a full 100% refund of the Conference Fee. Cancellations made on or after Wednesday, 7 October 2009 will be subject to full payment of the Conference Fee.

Your Conference Fee refund will be processed by Misys once we are notified of the change. We are advised that in most cases*, a minimum of 3 business days are required before the refund is to be credited to your account.
*This timeframe can vary depending on your personal credit card account agreements and policies. 

Hotel accommodation:
EARLY DEPARTURE FEE: In the event that you must check out prior to your reserved checkout date, an early departure fee of $100.00 will be charged to your credit card. Guests wishing to avoid this fee must advise the Hotel at or before check-in of any change in the scheduled length of stay.

CANCELLATION: Hotel room may be cancelled without penalty up to 24 hours prior to arrival. Otherwise, full hotel fee will be charged to your credit card.
 

Can I bring my spouse/partner?

Yes, if you wish you may bring your spouse/partner, although they should not attend any of the conference sessions or the social events.

Am I able to stay at the Westin New York for dates outside of the conference?

Yes, please allocate which additional dates you require when you book your accommodation on the Misys / Westin hotel website (CLICK HERE) and the hotel will attempt to accommodate you. The special rate of $319.00 (single occupancy) has been extended until 16th October.

However, this is subject to availability and there is a chance the hotel may be fully booked for the dates you request.
 

What is the Dress Code for the event?

Dress is business casual for the whole event, including evening events.

Getting There

All delegates are responsible for making their own way to and from New York as well as transfers to and from the hotel.

Location Map: Click here to view map (http://www.westinny.com/location.html)
There is transportation to/from Kennedy, LaGuardia and Newark airports to the Westin New York at Times Square, via taxi cab.

Additionally the hotel is just blocks away from Grand Central Station and Penn Station.
The hotel also offers parking facilities, at a fee of $48.00 per day for valet parking.
 

Contact Misys

Please e-mail the following address with any queries:
newyork09@misys.com