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FAQ

FAQ's

Why attend the Conference?

Benefit from unrivalled access to Misys senior management, Misys solution experts and other Misys customers from a wide range of financial institutions. By attending the conference, you will:

  • Meet with your peers from key financial institutions across Europe and understand how they are benefiting from Misys solutions

  • Pick up on key trends & challenges facing other financial institutions

  • Participate in small breakout sessions enabling open discussion amongst your peers and Misys

  • Build strong relationships with Misys product experts and the executive team

  • Have your say on the product evolution and supporting services

  • Hear about latest developments and functionality that will benefit your operations

  • Learn about Misys initiatives to improve support and services

  • Evaluate latest releases

  • Discover more about our partner’s solutions and offerings, plus other elements of the Misys solution portfolio in the 'Misys Exchange Expo Hall'

  • Discuss best practices with other Misys customers and learn how they use Misys solutions

  • The annual forum for your user group to meet

How do I register to attend the conference?

Registration for the Misys European Customer Conference will close at midnight on Wednesday 2nd June 2010.

Be sure to join us and your peers in Paris at this event. Places are limited, so register early to avoid disappointment.

(See sections below 'How much does the conference cost?' and 'How do I book a room at the hotel?' for more details)

Registration:

Click on the Registration tab from the main menu and there will be a link to a secure registration site (RegOnline) - where you can register as a delegate for the conference, pay your conference fee, as well as select the additional sessions you wish to attend. You will be required to supply your credit card details to pay your conference delegate fee.

Once you have submitted the on-line registration form, you will be sent an e-mail from RegOnline to confirm your registration.

Registration website will close at midnight on Wednesday 2nd June 2010.

If you need any further information or assistance regarding Delegate Registration please contact the Misys Conference Team at Paris10@misys.com

Hotel Accommodation:

Click on the Registration tab from the main menu and there will be a link to the Disney Hotel New York reservations page - where you can book your accommodation requirements with the Disney Hotel New York direct.  

(See sections below 'How much does the conference cost?' and 'How do I book a room at the hotel?' for more details)

Reservations will be processed within the room allotment within the Misys block room booking. Please note that after 16th May 2010 reservations will be granted upon availability only. Online accommodation booking site closes on 29th May 2010. After this date you will need to call the Disneyland Paris Business Solutions Reservation team.

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

How will my delegate registration be confirmed?

Once you have submitted the on-line delegate Registration form you will be sent a confirmation email from RegOnline.

How much does the conference cost?

Conference Delegate Fee:

The Conference delegate fee costs £200.  We are mindful to keep costs as low as possible again this year therefore we are pleased to offer an Early Bird Fee of £150 if you register by 26th April 2010.

Payment of the Conference delegate fee is due online by credit card. (Please note that you may be charged a foreign exchange transaction fee by your credit card issuer on any payments made via your credit card)

The Conference delegate fee includes all scheduled meals and refreshments on the agenda, conference sessions and materials. This is exclusive of hotel accommodation which will be charged to your credit card when you make your reservation with Disney direct via the online hotel accommodation website. (See section 'How do I book a room at the hotel?' for more details)

Delegates are required to pay for their own flights, transfers, accommodation, and incidental expenses including personal room charges (phone calls, minibar, room service etc). All delegates will be responsible for making their own way to and from Paris as well as transfers to and from the hotel.

Registration closes at Midnight on Wednesday 2nd June 2010.

If you need any further information or assistance regarding Delegate Registration please contact the Misys Conference Team at Paris10@misys.com

Accommodation:

For the Conference nights of Monday 7th and Tuesday 8th June there is a special Misys discounted rate available at the Disney Hotel New York (where the conference is being held) for:

  • €144.00 per room per night including breakfast (served in a reserved room for Misys) and excludes local hotel occupancy tax (per person and per night) to be paid directly at the hotel. This is for a Standard room in a ‘4 keys’ Disney hotel. Please note that there is a reservation booking fee of €5 per registration which will be added to your reservation. 

For any additional nights outside of the conference we have organised for the discounted rate to be available for approx 3 days before and after the official conference dates, subject to room availability.

Reservations will be processed within the room allotment within the Misys block room booking. Please note that after 16th May 2010 reservations will be granted upon availability only. Online accommodation booking site closes on 29th May 2010. After this date you will need to call the Disneyland Paris Business Solutions Reservation team.

 

Payment of the reservation is due online by credit card. (Please note that you may be charged a foreign exchange transaction fee by your credit card issuer on any payments made via your credit card)

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

How do I book at room at the Hotel?

Please Note - we only have a certain amount of rooms available at the Hotel New York. These will be allocated on a “first come, first served” basis so we suggest booking as soon as possible when registration opens.

Misys have organized a special discounted room rate at the Disney Hotel New York. Please click on the link below to complete the online room reservation form:-

http://events.drpbusiness.com/en/login.html
Login name : misys
Password : disney45359

  • When enter the accommodation booking website you will be asked to state the dates you require accommodation. You will also be asked to set up a personal username and password which will permit you access to your booking should you wish to change/update/cancel prior to the event.
  • As a result you will be required to supply your Credit Card number when completing the reservation form to pay for your accommodation in advance.
  • Once completed, you will receive confirmation of your booking.

For the Conference nights of Monday 7th and Tuesday 8th June there is a special Misys discounted rate available at the Disney Hotel New York (where the conference is being held) for:

  • €144.00 per room per night including breakfast (served in a reserved room for Misys) and excludes local hotel occupancy tax (per person and per night) to be paid directly at the hotel. This is for a Standard room in a ‘4 keys’ Disney hotel. Please note that there is a reservation booking fee of €5 per registration which will be added to your reservation.

For any additional nights outside of the conference we have organised for the discounted rate to be available for approx 3 days before and after the official conference dates, subject to room availability.

Reservations will be processed within the room allotment within the Misys block room booking. Please note that after 16th May 2010 reservations will be granted upon availability only. Online accommodation booking site closes on 29th May 2010. After this date you will need to call the Disneyland Paris Business Solutions Reservation team.

Payment of the reservation is due online by credit card. (Please note that you may be charged a foreign exchange transaction fee by your credit card issuer on any payments made via your credit card)

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

Can I pass the conference details to other colleagues who may be interested in attending?

Yes, if you think there are other people within your organisation who may be interested in attending the Customer Conference, please send the link for the website to them.

Can I transfer my delegate registration to a colleague?

Yes, you can change your delegate registration details online at any time up to Friday 28th May (1 week prior to the event) after which any amendments will need to be made by emailing us.

When you receive your delegate confirmation email you will be given a registration number so you can access your registration details online at any time of the day. You can make any necessary changes on that RegOnline site or by contacting the Misys Conference Team at paris10@misys.com.

Is there a limit on the number of delegates per institution?

Each institution is limited to a maximum of 4 delegates.

Once I have registered, can I change my accommodation reservation?

Yes, you can change your reservation up to Friday 28th May. You can do this through the Disney accommodation website (when you have received your confirmation details and individual login details).

Please note that if you require extra room nights, this will depend on availability at the hotel.

If you wish to cancel a room booking, please complete and return the refund form which can be found on the Disney accommodation website (see detailed process on the form). Please see ‘How do I cancel?’ for details of the cancellation policy.

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

How do I cancel?

Conference Delegate Fee Cancellation/Refund Policy

If you need to cancel your delegate registration you can do this through your online registration form or by emailing paris10@misys.com

  • Cancellations on or before Friday 28th May 2010 will result in a full 100% refund of the Conference Delegate Fee.
  • Cancellations made after Friday 28th May 2010 will be subject to full payment of the Conference Delegate Fee.

Conference Fee refund timeline:

Your Conference Fee refund will be processed by Misys once we are notified of the change. We are advised that in most cases*, a minimum of 3 business days are required before the refund is to be credited to your account.
*This timeframe can vary depending on your personal credit card account agreements and policies.

Hotel Cancellation / Refund Policy

  • Misys is not responsible for the cancellation of hotel rooms. All changes to reservations / cancellations should be made directly with the Disney New York Hotel.
  • If you wish to cancel a room booking, please complete and return the refund form which can be found on the Disney accommodation website (see detailed process on the form).
  • Cancellations and request for reimbursement is valid only in the event of total or partial cancellation of your room reservation more than seven (7) days prior to the Event starting date. Reservation Registration fees (€5.00) are not refundable and will be retained as cancellation fees by the Hotel.

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

Can I bring my spouse/partner?

Yes, if you wish you may bring your spouse/partner, although they should not attend any of the conference sessions or the scheduled social events as these are reserved for delegates only.

Am I able to stay at the Disney Hotel New York for dates outside of the conference?

Yes, please allocate which additional dates you require on your accommodation reservations page. However, this is subject to availability and there is a chance the hotel may be fully booked for the dates you request.

Please refer to ‘How much does the conference cost?’ section for details on hotel rates.

If you need any further information or assistance for room reservations, please contact the Disneyland Paris Business Solutions Reservation team at + 33 (0)1 60 45 73 99 or email dlp.dbs.rooms.reservation@disney.com

How do I book a 1-1 Meeting at the Conference with Misys?

You can place a request for a 1-1 meeting at the Conference when you register for the conference as a delegate.

Click on the Registration tab from the main menu and there will be a link to a secure delegate registration site (RegOnline). Please complete the relevant boxes in the online Registration form, giving details of the reason/topic for the meeting and who you would like to meet with.

You will recieve a confirmation email from the Misys Conference Team regarding your meeting.

What is the Dress Code for the event?

Dress Code for delegates is business casual for the whole event, including evening events (No Jeans please)

Please note that for the evening event on Monday 7th June you may prefer to dress casually (Jeans permitted)

Where is the nearest airport?

Paris Roissy/Charles de Gaulle Airport and Paris Orly

How do I get to the hotel?

Getting There

All delegates are responsible for making their own way to and from Paris as well as transfers to and from the hotel.

Location Map and Directions: Click here or go to http://www.drpbusiness.com/uk/7000.php

By Taxi

Taxi from Paris Roissy/Charles de Gaulle or Orly Airport to the hotel is approximately €50 - €100.

By Airport Shuttle

Airport shuttle bus leaves every 45 minutes.
There is a regular direct shuttle bus service (VEA) to the Disneyland® Paris hotels from Orly and Roissy Charles-de-Gaulle International airports. The journey takes approximately 45 minutes. Tickets may be purchased from the driver upon boarding the bus.
www.vea.fr

By RER (Regional express network)

Take line A of the RER, direction "Marne- la- Vallée / Chessy". Trains leave approximately every 10 minutes. The journey from Paris takes around 40 minutes. There is a complimentary shuttle bus from the Marne-la-Vallée / Chessy station to the Resort hotels, including the Disney New York Hotel.

By Eurostar
Please visit the Eurostar website to obtain timetables and booking information: www.eurostar.com

Eurostar trains leave daily from London St Pancras International Station to Paris Gare du Nord International Station, Lille International Station or direct to the Disneyland Resort (Marne- la- Vallée / Chessy Station)
Please note that the timetable is subject to modification. Please check your travel documents for the exact departure times before your trip.

By Car

From Paris
Take the "Périphérique" (Paris ring road), exit "Porte de Bercy" (south east of Paris), then follow "Metz / Nancy" on the A4 motorway eastbound. Disneyland Resort Paris Parks and Hotels are at exit 14, "Val d'Europe, Parc Disneyland".

From Roissy/Charles-de-Gaulle Airport:
Leave the airport following the signs for "Marne La Vallée" until you come to the A104 ("La Francilienne"). After about 27 kilometres, leave the A104 for the A4, in the direction of "Metz / Nancy". Exit 13 is 9 kilometres further on, and exit 14, 12 kilometres.

From Orly Airport:
When you leave the airport, head for "Paris" and follow the signs for "Créteil" on the A86. After 11 kilometres, join the A4, in the direction of "Metz/Nancy". Exit 13 is 27 kilometres further on, and exit 14, 30 kilometres

Parking is available at the Disney New York Hotel car park (chargeable).

Where can I find more information about visiting Paris?

Visit the official Paris visitor website http://en.parisinfo.com/

Contact Misys

Please e-mail the following address with any queries:

Paris10@misys.com

Alternatively please contact the conference team:

 

Claire Hewitt-Tecim

Tel: + 44(0) 20 3320 5590

or

Jenny Small

Tel: +44(0) 20 3320 5592

Testimonials

Click on the logo to watch video highlights of our largest Customer Conference to date!

 

Here's what some customers said:

  • Was very beneficial in terms of networking and finding the chance to talk to Misys management
  • Good balance between intensive work and User Discussion
  • Very well organised conference, many interesting topics covered
  • Conference was very well organised, delivered alot of information and I met alot of contacts
  • Well structured, fantastic location and evening events
  • My first conference. Well organised. Will come back next time!