News & Features
Tuesday 6th, September 2016
Outside-in disruption and digitalization in Nordic financial services
Monday 19th, October 2015
News of branch closures seems to mostly come from Europe and the US. But in Asia, branches are still relevant, and here are some improvements that are needed...
Wednesday 2nd, September 2015
It took five years for online banking to become mainstream and less than two years for customers to adopt mobile banking. But what’s next?
Tuesday 14th, July 2015
With more and more consumers are using their smartphones and tablets to conduct their daily activities, should banks focus solely on mobile and tablet banking, or should they treat online banking f...
Wednesday 22nd, April 2015
I have just read a fascinating report from ING. The key message for me is that mobile banking is now mainstream. But what else could be shaping the mobile market over the next few years?
Monday 16th, February 2015
For wearables to be adopted, they should deliver a value proposition which mobiles cannot. There are many ways in which this can be done...
Thursday 22nd, January 2015
Omni-channel enables this seamless flow of information and engagement. What will happen if banks fail to get omni-channel right?
Wednesday 15th, October 2014
There was a time when ensuring prompt service to customers walking into the branch was the only measure of good customer service in retail banking. This has changed...
Tuesday 23rd, September 2014
We conducted a study of a large number of banks who have adopted PFM, and the conclusion is that they adopt for the following three reasons...
Tuesday 19th, August 2014
The first challenge for wearable technologies – for example Google Glass or the Smart Watch – is how to integrate them into banking.