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Misys' Services and Support: Leading the Way in Customer Service

Misys' Professional Services is a high performance team, whose members combine solution expertise with a deep understanding of the goals of the financial services business. Their role is twofold: firstly, to connect the organization's specific business objectives to the latent functionality of its Misys solutions; and secondly, to tune this functionality to meet the needs of its clients and employees, so improving overall business performance. By helping customers to unlock the full potential of Misys' software, customers are in a much better position to extend the use of these solutions across their organizations and their own clients over time.

Business should drive technology, not the other way around. The Professional Services team will ensure that an investment in Misys' software will drive the organization to an earlier achievement of business goals. For more than 30 years, Misys has helped some of the biggest names in financial services to lead from the front in the global markets. But software is only one part of the story. As the solutions have evolved, so too have the services; helping customers to achieve higher levels of performance and acquire a sharper competitive advantage.

Services

The services team works closely with customers to carry out a quick and efficient implementation of their software and to ensure that the value of their investment is realized as soon as possible. With hundreds of successful implementations, Misys is proud of this track record.

Support

Misys understands the importance placed by banks and other financial institutions on the need to improve business resilience and lower the total cost of ownership (TCO). Support services have a critical role to play in achieving these goals; and with dedicated support centres around the world, Misys provides round-the-clock support to ensure the smooth running of day-to-day banking operations.

Training

Misys' training programmes are designed to ensure that customers derive maximum benefit and return-on-investment (ROI) from all Misys' solutions. Customers have the option of in-house or customized on-site training.

Systems Advisory

Misys Systems Advisory Group is a global team of industry and product experts helping customers to explore the full potential of their Misys software and maximize their return on investment.

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