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Misys' Services and Support: Leading the Way in Customer Service

Misys' Professional Services is a high performance team, whose members combine solution expertise with a deep understanding of the goals of the financial services business. Their role is twofold: firstly, to connect the organization's specific business objectives to the latent functionality of its Misys solutions; and secondly, to tune this functionality to meet the needs of its clients and employees, so improving overall business performance. By helping customers to unlock the full potential of Misys' software, customers are in a much better position to extend the use of these solutions across their organizations and their own clients over time.

Business should drive technology, not the other way around. The Professional Services team will ensure that an investment in Misys' software will drive the organization to an earlier achievement of business goals. For more than 30 years, Misys has helped some of the biggest names in financial services to lead from the front in the global markets. But software is only one part of the story. As the solutions have evolved, so too have the services; helping customers to achieve higher levels of performance and acquire a sharper competitive advantage.


The services team works closely with customers to carry out a quick and efficient implementation of their software and to ensure that the value of their investment is realized as soon as possible. With hundreds of successful implementations, Misys is proud of this track record.


Misys understands the importance placed by banks and other financial institutions on the need to improve business resilience and lower the total cost of ownership (TCO). Support services have a critical role to play in achieving these goals; and with dedicated support centres around the world, Misys provides round-the-clock support to ensure the smooth running of day-to-day banking operations.


Misys' training programmes are designed to ensure that customers derive maximum benefit and return-on-investment (ROI) from all Misys' solutions. Customers have the option of in-house or customized on-site training.

Systems Advisory

Misys Systems Advisory Group is a global team of industry and product experts helping customers to explore the full potential of their Misys software and maximize their return on investment.

  • BankFusion Universal | Retail & Wholesale Banking Software | Misys Misys BankFusion Universal Banking To be in a position to meet the challenges ahead, a special platform is needed; one that will support continuing success - not just today, or next week, but for the next decade and beyond. BankFusion Universal Banking can deliver this.
  • Loan IQ Direct Loan Servicing Software | Lending System | Misys Misys Loan IQ Loan IQ is used by leading financial institutions worldwide to optimize, automate and develop their lending business. Backed by more than 20 years of industry-leading experience, this flagship commercial lending system is the choice of 15 of the top 25 book-runners worldwide.
  • Summit FT Capital Markets Software | Misys Misys Summit FT Summit FT: A cross-asset, front-to-back software solution specializing in derivatives and structured products for global investment banks. Find out more
  • Kondor+ | Trade & Risk Management Platform | Misys Misys Kondor+ Kondor+ is the world's most widely used trade and risk management platform, providing market-leading technology to financial institutions seeking to optimize and expand their trading operations.